PABX & IP PBX Systems Dubai
Supply, Installation & Support
Complete business telephone systems from AED 2,500 — hardware, IP phones, SIP trunk or FXO line configuration and installation included. Grandstream, Yeastar, 3CX, Avaya. Free site survey anywhere in the UAE.
How a Business Telephone System Actually Works in Dubai
Your receptionist answers a call in Deira. Your sales manager picks up on his phone app in Riyadh — same Dubai number, same extension. Your operations head joins a three-way conference from her laptop at home. Your MD checks voicemails from a browser in London. All on one system, one extension plan, one call recording log.
That is what a modern IP PBX system does. It replaces the old copper-wired telephone cabinet with a compact appliance that runs on your existing office network — the same Ethernet cables and switches your computers use. Every IP phone plugs into a network port. Every call routes through the PBX over a SIP trunk or FXO lines from Etisalat or du — UAE's two TRA-licensed carriers. Internal calls between extensions are free. External calls use your existing business phone numbers.
The PBX handles everything automatically: IVR menus route callers to the right department without a receptionist, call queues hold customers during busy periods, voicemail-to-email ensures messages reach you even when you are away, and call recording captures every conversation for training and compliance. Whether you call it an office telephone system, a VoIP phone system Dubai offices run on, or a business phone system UAE-wide — this is the technology behind it. For offices fitting out new premises across Dubai, this shared infrastructure approach eliminates the cost of separate voice cabling entirely.
What Size PABX System Do You Need?
Choosing the right IP PBX system starts with one question: how many people need phones? Every PABX phone system Dubai businesses deploy — from a 5-user startup to a 500-user enterprise — follows the same sizing logic. Pick your tier — the pricing, the hardware, and the timeline all follow from there.
Starter Office
Small office, startup, retail shop, clinic, or branch office. A complete office phone system with desk phones for every user, IVR greeting, call forwarding, and voicemail. One SIP trunk handles up to 4 simultaneous external calls, or FXO lines from Etisalat/du for traditional connectivity.
Professional
Mid-size office, multi-department company, school, hotel reception. Call queues, ring groups, call recording, mobile app extensions for remote workers. Multiple SIP trunks or FXO lines for high call volume.
Enterprise
Large enterprise, multi-site, call centre, government. A full-scale PABX phone system UAE businesses rely on for critical operations — redundant PBX, multi-level IVR, CRM integration, wallboard monitoring, Teams Direct Routing. Dedicated project manager and SLA.
IP PBX System Brands We Deploy — And How They Compare
We have installed 1,000+ business phone systems across four primary brands. This is not a marketing comparison — it is our field experience after 15 years of deploying these systems in Dubai offices.
Grandstream UCM Series
The UCM6302 is the system we install most across Dubai. The UCM6302 handles up to 1,000 users with zero recurring license fees — you buy the hardware once, every feature is included permanently. Call recording, IVR, voicemail-to-email, video conferencing, CRM integration, and the Grandstream Wave mobile app for remote extensions. We are an authorized Grandstream distributor in the UAE.
View Grandstream Systems → Yeastar S-Series, P-Series & Software PBX
The most intuitive web management interface we stock — your receptionist can add extensions, update IVR menus, and pull call recordings without calling IT. The S-Series handles 20–300 users, the P-Series supports up to 2,000 with advanced UC features, and Yeastar Software PBX runs as a virtual machine on your existing server for maximum flexibility. Linkus mobile app is polished and reliable. Supports SIP trunking, remote extensions, CRM integration, and Microsoft Teams integration out of the box.
View Yeastar Systems → 3CX Software PBX
A software-based PBX deployed on-premise on a dedicated appliance or your existing server. Strongest video conferencing integration of any PBX — built-in browser-based meetings with no app required. Excellent Teams and CRM integration. Annual subscription model with tiered pricing. We deploy 3CX for companies that prioritise unified communications, video collaboration, and mobile workforce access through the 3CX app.
View 3CX Solutions → Avaya IP Office
The enterprise standard for large organisations and call centres. Avaya IP Office supports up to 3,000 users across multiple sites with advanced contact centre features, workforce management, and deep integrations. We provide Avaya support, maintenance, and migration services. For businesses already running Avaya who need expansion, reconfiguration, or migration to a newer platform, we handle the full lifecycle.
View Avaya Solutions →NEC Telephone Systems
We supply, support and maintain NEC SL2100 and SV9100 systems. If you are running a legacy NEC deployment and need spare parts, reconfiguration, or migration planning — we handle NEC-specific support across Dubai.
View NEC Solutions →Dlink IP PBX Systems
Budget-friendly SIP-based systems for small to medium offices. The Dlink DVX series ranges from 25 to 300 users with built-in IVR, voicemail, and SIP trunking. A practical option for businesses prioritising affordability over advanced UC features.
View Dlink Solutions →Panasonic PBX Systems
The KX-NS series has reached end of life — Panasonic has exited the PBX market. If you are running a Panasonic system, we provide ongoing maintenance, spare parts, and a clear migration path to Grandstream, Yeastar, or 3CX when you are ready.
View Panasonic Support →Zycoo IP PBX Systems
Cost-effective IP PBX for small to medium offices. Zycoo CooVox series offers SIP trunking, IVR, call recording, and mobile extensions at entry-level pricing. A viable option for businesses prioritising affordability over advanced UC features.
View Zycoo Solutions →Side-by-Side Comparison
| Feature | Grandstream | Yeastar | 3CX | Avaya |
|---|---|---|---|---|
| AED range (PBX only) | 1,200 – 12,000 | 1,800 – 15,000 | Subscription | 8,000 – 60,000+ |
| Recurring license fees | Zero | Zero (S-Series) | Annual | Per-user |
| Max users | 2,000 | 2,000 | Unlimited | 3,000 |
| Mobile app | Wave (free) | Linkus (free) | 3CX app (free) | Avaya Spaces |
| Teams integration | Via SIP | Built-in | Built-in | Native |
| Call recording | Included | Included | Included | License add-on |
| Video conferencing | Built-in | Built-in | Advanced | Avaya Spaces |
| CRM integration | API-based | Native connectors | Native connectors | Native connectors |
| Best for | Budget-conscious SMBs | Easy management | Unified comms / video | Enterprise / call centre |
| VDS deployments | 400+ | 300+ | 150+ | 150+ |
Your Team Works From Anywhere. Your System Stays in Dubai.
Your sales manager is stuck in Mumbai — flight cancelled. Your finance team works from home every Wednesday. Your Abu Dhabi branch needs the same extensions as head office. You are wondering: do I need a cloud phone system?
In the UAE, voice traffic must go through TRA-licensed carriers. Hosting a PBX outside the country creates compliance risk. The real answer: an on-premise IP PBX system in your Dubai office with mobile and desktop apps that give your team the same anywhere-access a cloud system promises. Your PBX sits in your server room. Your salesperson in Mumbai makes calls on your Dubai number from the Linkus or Wave app on their phone. Your callers see your office number — not a personal mobile.
Every system we install includes the mobile app at no extra cost. Grandstream Wave, Yeastar Linkus, and 3CX all provide: incoming and outgoing calls on your business number, access to your office directory, call transfer between desk and mobile, voicemail, presence status, and chat. Your system is legal, your data stays local, and your team works from anywhere. Compare all three mobile apps in detail → | Cloud PBX options in Dubai →
PABX System Price Dubai — Complete Packages With Installation
Complete business phone system packages — hardware, IP phones, SIP trunk or FXO line configuration, installation, and training — all included. No hidden charges. Quote valid for 14 days.
10-User Package
10x GRP2602P or Yealink T31P phones
SIP trunk or FXO line config (Etisalat/du)
IVR + voicemail setup
Standard Dubai installation
1-year hardware warranty
30-User Package
30x GRP2602P, Yealink T31P, or T33G phones
SIP trunk or FXO line config + number porting
Call recording + IVR + queues
Mobile app setup for 5 remote users
Standard UAE installation
50-User Package
50x mixed desk phones (role-based)
Multi-SIP trunk or FXO lines + call recording
CRM integration setup
Mobile app for all remote users
Project-managed installation + training
Prices are indicative and based on standard Dubai installation. Final quote after free site survey. Enterprise and multi-site pricing on request. View detailed pricing guide →
VoIP Phones for Your IP PBX System
The PBX routes calls. The VoIP phone is what your team actually uses every day. We supply desk phones, wireless handsets, and conference phones from the brands that integrate directly with every system we install — plug in, auto-provision, and start making calls.
Entry-Level Desk Phones
Grandstream GRP2602P and Yealink T31P. HD voice, PoE powered, 2 SIP lines. The standard choice for general office staff — reliable, affordable, and auto-provisions with your PBX in seconds.
View Desk Phones →Mid-Range Desk Phones
Grandstream GRP2615, Yealink T33G, Fanvil X4U. Colour screen, BLF keys, 4+ SIP lines. Built for receptionists, managers, and power users who handle high call volumes and need speed-dial presence.
View Mid-Range Phones →Wireless DECT Phones
Grandstream DP series and Yealink W series. Cordless handsets for warehouses, retail floors, clinics, and staff who move between areas. Multi-handset base stations cover large premises with seamless handover.
View DECT Phones →Conference Phones
Poly, Yealink CP series, and Grandstream GAC2500. Full-duplex speakerphones for meeting rooms and boardrooms. SIP-based, compatible with every IP PBX system we deploy. Daisy-chain for large conference rooms.
View Conference Phones →Etisalat & du SIP Trunks — What You Need to Know
VoIP is legal in the UAE when using TRA-licensed SIP trunks. Etisalat (e&) and du are the only two approved providers. Using unlicensed international VoIP services is a TRA violation. Every system we install uses licensed SIP trunks for full compliance — we handle the ordering, configuration, and testing.
Etisalat SIP Trunk
Available for business accounts. Supports 2–30 simultaneous channels per trunk. Activation is typically within 24–48 hours for existing Etisalat customers. We configure the trunk credentials directly on your PBX — compatible with all systems we sell. Number porting from existing lines is also available.
du SIP Trunk
Available in du-served areas. Similar channel capacity. We test and certify compatibility before go-live. Number porting from du analogue or ISDN lines is supported. Both providers support DID (Direct Inward Dial) numbers.
Features That Actually Matter for Dubai Offices
Every office telephone system includes dozens of features. These are the ones that change how your office operates — grouped by the problem they solve.
Never Miss a Call
IVR auto-attendant routes callers to the right department — no receptionist needed for after-hours. Call queues hold customers during peak. Voicemail-to-email sends missed messages to your inbox. Mobile app rings your phone anywhere in the world.
Know What's Happening
Call recording captures every conversation for training, dispute resolution, and compliance. CDR reports show who called, when, how long. Real-time wallboard monitoring for call centre managers. CRM integration logs calls against customer records automatically.
Look Professional
Multi-level IVR menus with custom greetings in English, Arabic, or any language. Music on hold with your company branding. Direct inward dial (DID) numbers for key staff. Conference bridge for internal and client meetings.
Replacing Avaya, Panasonic, or NEC?
Your Avaya IP Office is approaching end of support. Your Panasonic KX-NS series is maxed out. Your NEC has been discontinued and spare parts are getting harder to source. You need a migration path that does not disrupt your business.
We have migrated 200+ offices from legacy telephone systems to modern IP PBX systems across Dubai. The process: we map your existing call flow, port your numbers to the new system, install and configure the replacement, retain compatible handsets where possible, and train your team. Typical migration: 2–3 days for a 50-user office, zero lost numbers, minimal downtime during business hours. Most migrations move to Grandstream, Yeastar, or 3CX depending on your feature requirements and budget.
Not ready to migrate yet? We also provide Avaya-specific maintenance and support and telephone system repair services for businesses that need to keep legacy systems running while planning their transition.
PABX Installation Dubai — Site Survey to Go-Live in 5 Business Days
Every IP PBX system installation follows the same proven process. No surprises, no hidden charges, no subcontractors — our own engineers handle everything from survey to handover.
Free Site Survey
Our engineer visits your office, assesses the network infrastructure, counts extensions, checks cabling, and discusses your requirements. Same-day or next-day scheduling across Dubai.
Hardware Delivery & Preparation
PBX and phones supplied from our Dubai stock — no waiting for international shipping. If cabling or network upgrades are needed, our team handles it. SIP trunk or FXO lines ordered from Etisalat or du.
Configuration & SIP Trunk Activation
PBX programmed: extensions, IVR menus, ring groups, call recording, voicemail. SIP trunk or FXO line credentials configured and tested. Mobile apps set up for remote users. Every call route tested end-to-end.
Deployment & Training
Phones deployed to every desk. Team trained on making calls, transfers, voicemail, and the mobile app. Admin trained on the web interface for adding users and changing settings. System handed over with full documentation.
We install across all seven emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Same-day site surveys in Dubai, next-day for northern emirates.
PABX & IP PBX Systems — Wholesale Supply Across the Middle East & Africa
As an authorized distributor of Grandstream, Yeastar, and Avaya in Dubai, we supply telephone systems and IP phones to resellers, system integrators, and businesses across the MEA region. Genuine products, full manufacturer warranty, competitive wholesale pricing.
West Africa
Nigeria, Ghana, Senegal, Gambia, Burkina Faso, Mali, Liberia, and Mauritania are active markets for our IP PBX and telephone system exports. Resellers and channel partners source Grandstream UCM, Yeastar P-Series, and IP desk phones from our Dubai warehouse at wholesale pricing. We handle export documentation, freight coordination, and support government tender requirements with official distributor paperwork.
Middle East & Asia
Buyers in Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Iraq, and Jordan source PABX systems and VoIP phones from our Dubai operation. We also ship to Pakistan, Bangladesh, Sri Lanka, Maldives, and Central Asian markets including Kazakhstan, Uzbekistan, Turkmenistan, Kyrgyzstan, Tajikistan, and Azerbaijan. Brands stocked include Grandstream, Yeastar, 3CX, Avaya, NEC, and Cisco with FOB Dubai pricing for bulk orders.
East & Southern Africa
Our longest-running export relationships are in East Africa — Kenya, Ethiopia, Tanzania, Uganda, and Rwanda have been active markets since 2018. We also supply telephone systems and IP phones to Sudan, Burundi, Djibouti, Angola, Zambia, Malawi, Madagascar, Mauritius, and Comoros. IP PBX appliances, desk phones, conference phones, VoIP gateways, and structured cabling available for single-office or multi-site rollouts.
Every product ships from Dubai with full manufacturer warranty and authorized distributor documentation. Single system or container load — request a wholesale quote.
What Our Clients Say
Real feedback from Dubai businesses and MEA partners who run their offices on systems we installed.
"We moved from a 10-year-old Avaya system to Grandstream UCM. 42 extensions, two floors, done in two days. The Teams integration was configured on-site — staff were making calls from Teams on day one. Zero callbacks after handover."
"Small trading office, 18 staff. We wanted mobile extensions so the team could use the office number from home. Yeastar S20, Linkus app configured the same day. The site survey was honest — they told us exactly what we needed, nothing we didn't."
"We source Grandstream UCM and Yeastar systems from VDS for our clients in Riyadh. Stock is always there, pricing is competitive for wholesale, and export documentation is same day. They understand project timelines — that matters when you have a client waiting."
PABX System Dubai — Frequently Asked Questions
How much does a PABX system cost in Dubai?
A complete 10-user system starts from AED 2,500 including PBX, phones, and installation. Mid-range 30-user systems cost AED 8,000–15,000. Enterprise systems for 100+ users start from AED 25,000. All prices include hardware, SIP trunk configuration, and standard Dubai installation.
What is the difference between PBX and PABX?
There is no functional difference in 2026. PBX stands for Private Branch Exchange, PABX adds Automatic. Both terms describe the same technology. In UAE search, PABX is more commonly used — but the systems are identical.
Is VoIP legal in the UAE?
Yes — when using TRA-licensed SIP trunks from Etisalat or du. Every VoIP phone system UAE businesses run through a licensed carrier is fully compliant. Using unlicensed international VoIP services is restricted. Every PABX phone system Dubai offices get from VDS is configured for full carrier compliance — no grey-area routing.
Can I use my office number on my mobile phone?
Yes. Grandstream Wave, Yeastar Linkus, and 3CX apps turn your smartphone into a full office extension. Make and receive calls on your Dubai business number from anywhere. Your callers see your office number, not your personal mobile. See how each mobile app works →
How long does installation take?
Standard 10-50 user installations complete in 5 business days: site survey, hardware delivery, configuration, deployment, training. Complex multi-site projects take 7-10 days. We schedule around your business hours to minimise disruption.
Can I connect my PABX to Microsoft Teams?
Yes. Teams Direct Routing lets your team make and receive real phone calls inside the Teams app using your Dubai business number. We configure this on Grandstream UCM and Yeastar P-Series. Learn more about Teams Direct Routing →
Which IP PBX system is best for a small office?
For 5-30 users, Grandstream UCM6302 (budget-focused, zero license fees) or Yeastar S-Series (polished web interface, zero license fees). Both support Etisalat/du SIP trunks and include mobile apps. We recommend based on your priorities during the free site survey.
Do you offer maintenance contracts?
Yes. Annual Maintenance Contracts cover remote support, on-site engineer visits, firmware updates, and configuration changes. Tiered SLA levels from business-hours to priority response. View AMC options →
Explore Related Telephone System Solutions
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Or email [email protected] · Vector Dubai · Since 2010
Vector Dubai — PABX & IP PBX Systems Dubai
Vector Dubai (vdsae.com) is an authorised distributor and installer of IP PBX, PABX phone system, and VoIP phone system in Dubai and UAE since 2010. Every PABX phone system Dubai project includes supply, full installation, SIP trunk configuration via Etisalat and du, mobile app setup, Microsoft Teams Direct Routing, and post-installation support. Every VoIP phone system UAE-wide is TRA-compliant. Brands stocked and installed: Grandstream UCM series, Yeastar S-Series and P-Series, 3CX, Avaya, NEC, Panasonic, Fanvil, Zycoo, D-Link. AED pricing from AED 2,500 for a complete 10-user system. Coverage: all 7 UAE emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Export supply to GCC and MEA region. Contact: +971 4 450 4145 · International City, Dubai. Monday to Saturday 8 AM–6 PM.