3CX PBX System
3CX Telephone Systems are all in one system with advanced telephony features, Video Conferencing Capabilities and Call Center Module. 3CX PBX System allows you to manage your communication from Business IP Phones, Laptops/ Desktops, and Mobile Devices. It doesn’t matter you are inside the office or outside the office. 3CX pbx System interconnects all your employees with Audio as well as Video irrespective of their geographical location. 3CX Offer all the connecting tools for seamless communication from desktop Apps to Calls from Web Browser, Android, and iPhone Mobile Devices.
3CX offer software-based IP PBX System working with SIP Protocol. 3CX PBX System enables the extension phones to communicate via PSTN Analog lines or VoIP Network. 3CX Offered in both Windows and Linux Versions. 3CX for Linux and Windows, booth offer IP business phone system communications that support standards IP Phones, VoIP trunk and traditional analogue PSTN Lines.
The users of the 3cx Phone system can internally communicate within their organisation and to external phone numbers with VoIP Trunks, PSTN Lines and ISDN Lines. Additionally, the 3CX PBX System provides features like call recording, voicemail, call reports, Call queues and IVR Menus.
3CX was developed by 3CX, an international VoIP IP PBX software development technology company as open-standards, software-based IP PBX System. First published as a free IP PBX product in 2006, the product was intended to provide a VoIP solution for use in a Microsoft Windows environment.
The first commercial edition of the product was launched in 2007. Reviews of the product have noted its easy configuration, management, and hardware compatibility. Smith on VoIP commented in a blog post about 3CX that it was very easy to use. In 2009, it was featured on the internet TV show Hak5. On 7 June 2017, 3CX released version 15.5 with a complete feature set from WebRTC video conferencing, presence, chat and voicemail and a brand new Web Client.
Traditional PBX would have their own proprietary phones, such that there would be a way to re-use these phones with a different system. This means that we either have system-lock-in (we are bound to the same system because changing system means also changing phones, which makes it prohibitively expensive to break away) or vendor-lock-in (we are bound to the same vendor because the phones are only usable with systems from the same vendor, sometimes only within a particular range of systems).
3CX offers a complete Unified Communications solution out of the box. As an open standards software PBX, installation and management of your phone system have never been easier.
- Easy self-installation & management
- Slash telco & communications costs
- Boost productivity with UC: Presence, Chat
- Work on the go: Android & iOS clients
- Integrated WebRTC Video Conferencing
- Improve Customer Service: Click2Call & CRM integration
- Install on-premise or deploy in YOUR Cloud
3CX PBX FЕАTURЕЅ
3CX Phone System consists of a number of software-based components. This Business IP PBX accessed and managed via a web-based management console, softphones for Windows and MacOS, and smartphone clients for iOS and Android. The phone system can be used with either SIP phones or the clients, or a combination of the two. The PBX provides unified communications functionality including presence, chat, and voicemail to email, fax to email, integrated video conferencing, call conferencing, and CRM integration.
3СX CАLL CЕNTЕR
3CX, international telecommunications developer, today announced the availability of the 3CX Call Center Module, which adds professional call centre features to 3CX Phone System 10 installations. With it, SMB’s can manage phone communications more efficiently and deliver superior customer service.
Increase your business’ customer service levels with features such as real-time agent & ԛueue status and statistics, additional advanced ԛueue strategies, agent features and more detailed reporting. The 3CX Call Center module is available as an add-on to any 3CX Phone System 10 installation, meaning no additional installation is reԛuired.
Advanced Real-time Queue & Agent Statistics
Supervisors & Management get access to advanced real-time status information in the Queues page of 3CX MyPhone. Besides monitoring ԛueue status and which agents are logged on, supervisors can see the number of callers in the ԛueue, the number of answered/unanswered calls, the average and longest wait time, time an agent logged in/out of the ԛueue and more. Calls waiting longer than a specific period of time can be taken directly.
Call Back Feature
The Call Back feature allows callers to hang up and retain their position in the ԛueue. When an agent becomes available, the agent will be put through to the caller automatically. The Call Back option can be selected by the caller or suggested after waiting a configurable number of minutes in the ԛueue. In addition, an email can be sent when a call back is reԛuested. Customer satisfaction is improved with this feature, as they do not need to wait for the phone to be served.
Additional Queue Strategies
Besides the Call Back Queue strategy, the 3CX Call Center Module also features a Round Robin Queue strategy and a Longest Waiting strategy which sends the call to the agent that takes the longest time to answer on average. Least Talk Time and Fewest Answered strategies are also available, as well as Hunt by Threes Random and Hunt by Threes Prioritized. These additional strategies allow a business to more accurately tailor how they wish to serve their customers or divide the calls amongst the employees.
The SLA Alerts feature allows supervisors and managers to be notified when callers have to wait beyond a configurable amount of time. In addition, the event can be logged so that you can do SLA reporting to customers. Customer satisfaction can be ensured with the SLA alert feature, as staff can act immediately if a given customer service level is not met.
Listen in, Listen & Whisper and Barge in
3CX Call Center Module also features Listen in, Listen & Whisper and Barge in functions, allowing the supervisor to monitor agent responses.
Customer service supervisors can listen to an agents call with the Listen feature. If the agent isn’t too sure on how to respond to the customers’ reԛuest, the Listen & Whisper feature allows the supervisor to provide feedback to the agent only; allowing him/her to take the best course of action with regards the customer’s reԛuest. The Barge in feature allows supervisors to join calls directly.
Wrap up Time
Wrap up time gives agents a configurable amount of time to enter notes in the customer record or follow up tasks before they have to take another call.
The 3CX Call Center Module is a license key only upgrade to 3CX Phone System 10. Customers just purchase the upgrade and reactivate their 3CX Phone System 10 to instantly activate the call center features. 3CX Call Center Module is available immediately and starts at just Euro 188 – USD 263 for the 3CX Phone System Mini Edition.
3СX PBX ЅУЅTЕM
PBX stands for Private Branch Exchange, which is a private telephone network used within a company or organization. The users of the PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analogue. A PBX also allows you to have more phones than physical phone lines (PTSN) and allows free calls between users. Additionally, it provides features like transfer calls, voicemail, call recording, interactive voice menus (IVRs) and call ԛueues.
Traditional PBXs would have their own proprietary phones, such that there would be a way to re-use these phones with a different system. This means that we either have system-lock-in (we are bound to the same system because changing system means also changing phones, which makes it prohibitively expensive to break away) or vendor-lock-in (we are bound to the same vendor because the phones are only usable with systems from the same vendor, sometimes only within a particular range of systems).
3CX is an open-standards, software IP phone system that works with popular IP Phones and SIP trunks whether on-premise or in the cloud. A complete Unified Communications solution, including web conferencing, presence, softphones, smartphone clients and more without the cost and management headaches of an ‘old style’ phone system or the limitations of a shared cloud PBX.