Avaya Aura Communication Platform

Avaya Aura is a high-end communication platform specifically designed to work as a core unified telephone system for Enterprise. Avaya’s Unified Communication system suite allows for real-time communication and collaboration from any workspace and implementing it into an existing or new IT infrastructure. Avaya Aura can integrate across an array of Avaya and non-Avaya platforms. Avaya Aura is an enterprise solution to manage smart, simple, robust and highly available communications in a large business environment and multi-location companies. Avaya Aura created a system of open communications, flexible and with the most advanced and reliable security levels that exist in the market.

Avaya Call CenterNow Avaya Aura based on a Session Initiation Protocol which enables all SIP-based applications and other PBX Systems in the network to interoperate regardless of location or vendor. It also allows companies to manage the applications from one place, eliminating the complexity traditionally associated with IP networks. The Communication Manager software included in the traditional and powerful features, adapting to the needs of integrating new Media Servers and Media Gateways, and enabling companies to establish a real convergence of voice and data in one environment. Avaya Aura offer levels of scalability and performance were far exceeding those seen so far. Avaya Aura also enables firms to create new applications and extend them anywhere in the enterprise, and can scale to 250,000 business users and 25,000 locations.

Avaya is the world leading company in the enterprise communications technology, with over one million installations of communications systems in the world. Avaya providing customers with a safe, and intelligent network infrastructure as well as reliable smart and differential voice and data applications. Avaya Aura will save on IT resources, and it enables the enterprise to become a service provider to its own users. Aura lets firms reach out to customers more efficiently and securely than before. Organizations can incorporate consumer tools such as social media into communications sessions and will have the facility to place widgets on social network home pages on their sites. This means that people who are interested can communicate with that enterprise, extending the brand into that world in a secure way.

Particularly for mid-sized ventures, Avaya leverages virtualization technology to deliver end-to-end Unified Communications on a small-footprint, energy-efficient, easy-to-manage platform.

Avaya Aura Call Center

The Avaya Aura call center and contact center solution has been designed to boost efficiency, cut costs and enhance the customer experience by using the quickest and most efficient route possible to find the right contact center agent, wherever in the world they may be. Aura increases Contact Center productivity level exponentially and improves customer satisfaction by providing customer communication processes, efficiently and straightforwardly. Call Costs can reduce by enabling centrally managed dial plans, on-net calling, global least-cost routing, and public switched telephone network access from the most cost-effective location. Avaya’s Aura Contact Centre is comprised of a comprehensive suite of products and solutions. Quality data collection, design, and implementation of these products require multiple and talented resources.

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