Call Center Solutions Dubai UAE

We offer powerful, robust, flexible, and easy to use solution designed for automation and efficient management of call centers, allowing real-time collaboration and improving productivity between agents and supervisors. We offer call center solutions in Dubai,designed to manage inbound and outbound call campaigns.Our solutions are flexible and cost effective, includes all required components to the businesses in UAE that aim at establishing a more effective communication with their customers and increasing the customer satisfaction.We offer call center solutions and contact center solutions from Avaya, Cisco and Asterisk.

Call Center Solution Dubai0-

Inbound and Outbound call centers – What is the difference

A call center handles the customer engagement  for business. Call center are helping business  for receiving or transmitting a large volume of requests by telephone.There is different type of call center solutions. A call center setup handle the calls either inbound or outbound. A call center agent might handle lead generation, account inquiries, customer complaints or support issues.

Inbound Call Center

An inbound call center specializes in answering all sorts of incoming business or support  calls.Inbound call centers are  mostly customer service focused in this customers are calling a business or organisation for the answers.The  nature of call handled in inbound calls are sales inquiries,  client support services etc.Customer requests may be related to a product, an order or a billing problem. E-commerce sites are one of the biggest users of Call Center solutions. The management of their  incoming calls are very important to provide quality service to customers. The fame and reputation of a brand may depend on it. As such, We develop  solutions in which  it  forces brands to develop specific processes. You may wonder your business requirements are entirely different. Dont worry with years of experience in call center setup in UAE  we customize call center solutions as per our clients specific needs.

Call center Setup in Dubai

 Outbound Call Center

In an Outbound call c enter in UAE the call center agents make outbound calls to customers .We help companies in Dubai to connect with your customers with our complete range of outbound call center solutions.As a leading call center solution provider in Dubai we offer high-level of expertise and experienced outbound telephone call handling solutions.

Call Center Solution UAEWe let your call center agents to work to achieve your business  goals and offer a unique experience to your customers and you don’t have to  worry over how to manage your outgoing calls.With our call center setup in Dubai you can enjoy the  Simplify management of outbound, telemarketing campaigns, polls, and mobile programs through advanced dialing modes, scripts, historical reports, analysis of voice, etc.With our easy to handle  outbound dialing solution to deploy and manage, small and medium businesses now have the functionality they need to move forward.

 

Contact Center Solutions

Delivering a satisfying customer experience is a top priority for most organizations today. With our Contact Center solutions, the customer interaction routed and processed more rapidly threw several channels. Customers and agents have more channels of interaction threw chat, telephone calls , social media, sms, email and fax. which means your customers experience a reduced waiting times.Consumers are increasingly looking to digital communication methods like social media, SMS, Web chat and email, demanding the flexibility to interact with businesses through their preferred media.

Contact Center Solution DubaiWith a right contact center solution they can contact you wherever they are and on the technology of their choice.This solution enables successful off-shore contact centers, 24/7 strategies and site consolidation to support callers in all markets worldwide.